Terms and Conditions
Please read these terms and conditions carefully before using this website, web browser, and mobile site. Your use of rosepharmacies.com confirms your acceptance of the following terms and conditions. If you do not accept these terms and conditions, please do not use this website.
1. Products, Content, and Specifications
Rose Pharmacies makes all reasonable efforts to accurately display all attributes of our products. Product information provided is accurate to the best of our knowledge at the time of publishing. We may make changes to information without prior notice.
Information provided on this website is suitable only as general information. Always consult your Doctor or Pharmacist for advice on your specific treatment needs. For personalized advice, please contact our team directly through our website.
It is your responsibility to ascertain and obey all applicable local laws in the Kingdom of Bahrain in regard to the possession, use and sale of any item purchased from this website. By placing an order, you agree that the products ordered will be used only in a lawful manner.
We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.
2. Delivery & Shipping
When an order is placed, it will be shipped to the address provided at the time of purchase. All orders are dispatched within 24 hours of order confirmation and normally delivered within 2 business days, excluding public holidays and weekends.
Our delivery partner will contact you prior to delivery to confirm availability. Delivery charges will be calculated automatically at checkout based on weight and destination.
Our delivery partner will contact you on the day of delivery, usually 1 hour before arrival, to ensure someone is available to receive your package. If delivery cannot be completed, our partner will contact you the following business day to arrange an alternative delivery date. A signature will be required upon delivery.
Products are subject to availability. If a product goes out of stock after your order is received, we will contact you via the details provided at the time of ordering. Rose Pharmacies is unable to deliver any medicine that requires a prescription, in accordance with Bahrain laws and regulations.
If incorrect contact details have been provided, redelivery charges will apply based on package weight and destination. Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement. No delivery fee will be charged for this service.
For international orders, you are responsible for ensuring the product can be lawfully imported to your destination country. Packages may be subject to customs charges, tariffs, duties, and taxes. These additional charges must be fulfilled by the recipient. Rose Pharmacies has no control over customs clearance charges and will not bear responsibility for non-delivery due to non-payment of customs charges.
3. Refund Policy
For defective items supplied from the manufacturer, you will be eligible for an exchange or refund if the item is returned within 7 days of the purchase date along with your order confirmation. Please contact our customer service team to arrange this.
In the case of an error in website data, product price, validity, or capacity, our team will contact you to resolve the issue at no extra charge to you.
No exchange or refund will be made for non-defective, correctly delivered products.
4. Use of This Website
The design of this website and all text, graphics, information, content and other material displayed on or downloadable from this website are protected by copyright, trademark, and Bahrain laws. All rights reserved.
You may not modify, reproduce, publicly display, distribute or otherwise use any such information or materials for any public or commercial purpose without the prior written permission of Rose Pharmacies. Any unauthorized use may violate copyright laws, trademark laws, and privacy laws of the Kingdom of Bahrain.
5. Trademarks
Certain trademarks, trade names, service marks and logos used or displayed on this website are registered and unregistered trademarks of Rose Pharmacies and its affiliates. Nothing contained on this website grants any license or right to use any trademarks, trade names, or logos without the prior written permission of Rose Pharmacies.
6. Linking to This Website
Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Any permitted links must comply with all applicable laws and regulations of the Kingdom of Bahrain.
7. Third Party Links
From time to time, this website may contain links to websites not owned or controlled by Rose Pharmacies. All such links are provided solely as a convenience. If you access any other websites linked to or from this website, you do so entirely at your own risk.
8. Inappropriate Material
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, obscene, pornographic or profane material on this website. Rose Pharmacies reserves the right to remove any content deemed inappropriate and will fully cooperate with any law enforcement authorities as required.
9. User Information
Other than personally identifiable information, which is subject to our Privacy Policy, any material, information or communications you transmit or post to this website will be considered non-confidential and non-proprietary. Rose Pharmacies retains the right to remove any communications that include material deemed inappropriate or unacceptable.
10. Disclaimers
Your use of this website is at your own risk. All information, materials, and services are provided "as is" without any warranties of any kind. Rose Pharmacies does not warrant the accuracy or completeness of the information provided on this website. All products purchased are subject only to the applicable warranties of their respective manufacturers and suppliers.
11. Liability
In no event will Rose Pharmacies, or any of its officers, directors, employees or affiliates, be liable for any indirect, special, punitive, incidental, or consequential damages arising out of the use or inability to use this website or its content. These limitations of liability apply to the fullest extent permitted by the laws of the Kingdom of Bahrain.
12. Revisions to These Terms and Conditions
Rose Pharmacies reserves the right to alter these terms and conditions at any time by posting updated terms on this website. Please check this page regularly for any changes.
13. Laws and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any legal action arising out of or relating to this website will be brought only in the courts of the Kingdom of Bahrain.
14. Termination
Rose Pharmacies reserves the right to suspend or terminate your account or access to this website at any time without notice. You are personally liable for any orders placed or charges incurred through your account prior to termination.
15. Additional Assistance
If you have any questions or do not understand any part of these Terms and Conditions, please do not hesitate to contact our Customer Care team through our Contact Us page at rosepharmacies.com/contact-us